Get support

For urgent issues, call us any time, 24/7. All support options

Get support

Call, email or start a remote session. For urgent issues, call: support is available 24/7, holidays and sick days included.

Call us

(647) 293-0656. The direct line for outages and urgent issues.
Open a ticket

Email support@itip.ca with the issue, who is affected and when it started. Screenshots help.

How remote support works

Call or email us and describe the issue.
If it can be resolved remotely, we guide you through starting a remote session by phone.
You can watch while we work, and we explain every change we made.

The contact form isn’t for urgent issues.

If a system is down or someone can’t work, call (647) 293-0656.